Enphase Envoy What to Do If Your Enphase Envoy Monitoring System Stops Communicating

If your Envoy Monitoring System is having problems communicating, restarting the Envoy device may fix the issue.

First, you must confirm that your Wi-Fi password and network service provider have not changed. If one or both have changed, you must connect your Envoy to your router using a CAT 5 cable. Once that is complete, contact Aikyum Solar and provide us with your new network name and password. Aikyum Solar will then contact Enphase and attempt to resolve this issue remotely.

Assuming your Wi-Fi password and network service provider have not changed, simply unplug the Envoy device, wait ten seconds, then plug the device back in.

Next, wait until the Envoy device shows the signal strength bar as shown below. The signal strength should be 3 or more levels. If it is, your Envoy system should be fixed and should start showing energy production online within a couple days. If the signal strength is less than 3 levels, the Envoy device may need to be relocated somewhere else by an Aikyum Solar technician.

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Please contact Aikyum Solar if above steps do not work and you are unable to resolve your Envoy monitoring issue.

Testimonials from a few of our customers:

“The team at Aikyum is highly professional. They completed the jobs (installing solar panels at 3 different locations) in a timely fashion with the greatest satisfaction.”Orange County Solar Panel Installation | Aikyum Solar
– Vraj L.

“I have been very happy with the whole experience and Aikyum will get my unbridled recommendation in the future.”
– Arun Jain

“I reached out looking for someone to repair my system after a roof install and was incredibly impressed by how attentive Harina and her service tech Joey were in not only getting my system back in order but going above and beyond by contacting the manufacturer after the two inverters failed to operate.  I would absolutely use them again in a heart beat, for any future solar needs.  Thanks again Aikyum Solar.”
– Celso G.

“Harina patiently met with us several times to help me understand the details of solar and to suggest approaches that no other bidder had proposed.  Her installation team was punctual, courteous and efficient.”
– Carol R.

“Working with Aikyum was extremely easy and streamlined. Harina and her team took care of everything from permitting, to HOA approvals, to final notices to the city and HOA.”
– Apur L.