What to Do If Your Enphase Envoy Monitoring System Stops Communicating
If your Envoy Monitoring System is having problems communicating, restarting the Envoy device may fix the issue.
First, you must confirm that your Wi-Fi password and network service provider have not changed. If one or both have changed, you must connect your Envoy to your router using a CAT 5 cable. Once that is complete, contact Aikyum Solar and provide us with your new network name and password. Aikyum Solar will then contact Enphase and attempt to resolve this issue remotely.
Assuming your Wi-Fi password and network service provider have not changed, simply unplug the Envoy device, wait ten seconds, then plug the device back in.
Next, wait until the Envoy device shows the signal strength bar as shown below. The signal strength should be 3 or more levels. If it is, your Envoy system should be fixed and should start showing energy production online within a couple days. If the signal strength is less than 3 levels, the Envoy device may need to be relocated somewhere else by an Aikyum Solar technician.
Please contact Aikyum Solar if above steps do not work and you are unable to resolve your Envoy monitoring issue.
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